The tab holds the data of the support request (ZZP) and the support answer. When a new request is entered in the Add dialog, a summary of the submission rules is shown above the fields; the full rules are on Rules for submitting support requests.

• {Support Provider} — The company the request is addressed to.
• {User} — The e-mail address the user is logged in to Brix with; filled in automatically. The envelope icon next to the field sends an e-mail message to that address.
• {ZZP} — Request number; assigned automatically on saving.
• {Date} — Date and time the request was entered; filled in automatically on saving.
• {Subject} — Short title of the request, up to 128 characters. Shown in the list and in the subject of every message inside the request.
• {Description} — Detailed description of the problem with specific data, according to Rules for submitting support requests.
• {CC email} — List of e-mail addresses of people following the resolution of the request; they receive an e-mail notification on every change in the request.
• {The person in charge} — The support team member handling the request.
• {Answer} — Description of the solution with which support closed the request; filled in by support on closing.
• {Answered at} — Date and time the request was closed.