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brix:en:post_tickets:list

Received Support Requests

List

Filter

  • {The person in charge} — Shows only the requests assigned to the selected team member; the field is pre-filled with the logged-in person and is cleared with the x icon.
  • {Partner} — Shows only the requests of the selected partner.
  • {From date} and {To date} — Period in which the requests were entered.
  • Status tabs — Not processed (new requests nobody has taken over yet), Open (requests being processed) and Finished (closed requests). The number in brackets is the number of requests in that status.
  • Quick search — Narrows the displayed loaded requests by the entered text.
  • Search — The {ZZP Id} field fetches a request by its number, regardless of the selected status tab and filter.

Columns

  • {Priority} — Priority of the request from the {Priority} field.
  • {Code} — Request number in the form ZZP-number.
  • {Date} — Date and time the request was entered.
  • {User} — E-mail address of the user who entered the request.
  • {Partner} — The partner the request refers to.
  • {Subject} — Short title of the request.
  • {Gitlab} — Number of the GitLab issue, if one is open.
  • {The person in charge} — The team member handling the request.
  • {Job Card} — Number of the job card, if one is open.

The button above the list opens the dialog for entering a new request on the user's behalf (the ~ BASIC ~ tab).

brix/en/post_tickets/list.txt · Zadnja izmjena: od Zoran Spoja

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