Support

The form is used to submit and track support requests (ZZP) that a Brix user sends to the company providing their support — MICRO PROCESS support or another provider (e.g. an accounting firm). The support provider processes the requests in its own Received Support Requests form, which is part of the Ticketing module.

All communication on one topic takes place inside one request, in the ~ Messages ~ tab. Before submitting a request, read Rules for submitting support requests — a complete request with specific data is resolved faster and without additional correspondence.

About filters and finding data in lists

Requests are grouped by status into the Not processed, Open and Finished tabs; the filter, quick search and columns are described on List.

• Submit a request so that it is resolved as quickly as possible
  Which data the request must contain, how to pass on an error message and when to attach an image.
• Continue communication on the same topic
  An additional question or comment is entered as a new message in the existing request, not as a new request.
• Reopen a closed request
  When the problem is not resolved or the topic is extended after closing.

• SAVE — Saves a new request or the changes to an existing one. While the Edit dialog has no unsaved changes, the button is lighter and disabled.
• REOPEN — Reactivates a closed request; shown only in the Edit dialog of a closed request.

• ~ BASIC ~ — Data about the request, the support provider and the support answer.
• ~ Messages ~ — All messages exchanged with support inside the request.
• ~ DMS ~ — Images and other files attached to the request.