The tab holds the data of the support request (ZZP) and the support answer. When a new request is entered in the Add dialog, a summary of the submission rules is shown above the fields; the full rules are on Rules for submitting support requests.
Fields
{Support Provider} — The company the request is addressed to.
{User} — The e-mail address the user is logged in to Brix with; filled in automatically. The envelope icon next to the field sends an e-mail message to that address.
{ZZP} — Request number; assigned automatically on saving.
{Date} — Date and time the request was entered; filled in automatically on saving.
{Subject} — Short title of the request, up to 128 characters. Shown in the list and in the subject of every message inside the request.
{CC email} — List of e-mail addresses of people following the resolution of the request; they receive an e-mail notification on every change in the request.
{The person in charge} — The support team member handling the request.
{Answer} — Description of the solution with which support closed the request; filled in by support on closing.
{Answered at} — Date and time the request was closed.
The {Subject} and {Description} fields are mandatory. An incomplete description is the most common reason for additional correspondence and slower resolution.
Replies to e-mail notifications do not reach support. Enter additional questions and comments in the ~ Messages ~ tab of the same request.