**|** {{:icons:menu.png?16|}} System **|**
====== Support ======

The form is used to submit and track support requests (ZZP) that a Brix user sends to the company providing their support — MICRO PROCESS support or another provider (e.g. an accounting firm). The support provider processes the requests in its own [[brix:en:post_tickets]] form, which is part of the **Ticketing** module.

All communication on one topic takes place inside one request, in the **//[[brix:en:tickets:messages]]//** tab. Before submitting a request, read [[brix:en:tickets:rules]] — a complete request with specific data is resolved faster and without additional correspondence.

===== List =====

[[brix:en:filter_search:start]]

Requests are grouped by status into the //Not processed//, //Open// and //Finished// tabs; the filter, quick search and columns are described on [[brix:en:tickets:list]].

===== How to... =====

  * [[brix:en:tickets:rules|Submit a request so that it is resolved as quickly as possible]]\\ Which data the request must contain, how to pass on an error message and when to attach an image.
  * [[brix:en:tickets:rules#one_problem_one_request|Continue communication on the same topic]]\\ An additional question or comment is entered as a new message in the existing request, not as a new request.
  * [[brix:en:tickets:rules#continuing_communication_on_a_closed_request|Reopen a closed request]]\\ When the problem is not resolved or the topic is extended after closing.

===== Buttons =====

  * <color #ffffff/#0087ab>**SAVE**</color> — Saves a new request or the changes to an existing one. While the //Edit// dialog has no unsaved changes, the button is lighter and disabled.
  * <color #ffffff/#4cae56>**REOPEN**</color> — Reactivates a closed request; shown only in the //Edit// dialog of a closed request.

===== Data tabs =====

  * **//[[brix:en:tickets:basic]]//** — Data about the request, the support provider and the support answer.
  * {{:icons:mail.png?20|}} **//[[brix:en:tickets:messages]]//** — All messages exchanged with support inside the request.
  * {{:icons:paper_clip.png?20|}} **//[[brix:en:tab_dms]]//** — Images and other files attached to the request.

<note>
The **//~ Messages ~//** and **//~ DMS ~//** tabs are shown only after the request has been saved — the //Add// dialog offers the **//~ BASIC ~//** tab only.
</note>