[[brix:en:post_tickets]]
====== ~ Messages ~ ======

The tab shows all messages exchanged with the user inside one support request (ZZP) — the user's and yours — in chronological order, with the //**{Date}**// and //**{Message}**// columns. Above the list is a search box over the message text.

New messages to the user are entered here as well. All communication on one topic takes place inside the same request — see [[brix:en:tickets:rules#one_problem_one_request|One problem – one request]].

===== Entering a new message =====

  - Open the new message dialog with the {{:icons:add.png?20|}} button.
  - The //**{Subject}**// field is filled in with the request number and subject (e.g. "ZZP-9294, Batch orders"); extend it if needed.
  - Enter the message in the //**{Text}**// field.
  - Send the message with the <color #ffffff/#0087ab>**SEND**</color> button. The user sees it in their **//~ Messages ~//** tab and receives an e-mail notification.

===== Internal message =====

The //**{Internal message}**// checkbox in the message dialog marks a message intended for the team only: it is sent to the person in charge and the associates, and the user does not see it.

<note important>
An internal message can be sent only when the request has //**{The person in charge}**// and at least one associate in the //**{Associates}**// field (the **//[[brix:en:post_tickets:basic]]//** tab), and the logged-in person is the person in charge or one of the associates.
</note>

===== Buttons =====

  * <color #ffffff/#0087ab>**SEND**</color> — Sends the message and adds it to the list.
  * <color #ffffff/#f44336>**DELETE**</color> — Deletes the message; shown only in the //Edit// dialog.
  * <color #9e9e9e/#ffffff>**CANCEL**</color> — Closes the dialog without sending.